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Helpful Information

Patients are billed as soon as possible after their physician’s appointment or hospital stay at Our Lady of the Lake.

Typically, bills are not sent until all insurance claims have been processed. An itemized bill for hospital charges is available on request

In order to provide you with the most complete and accurate billing services, please bring the following information to each Our Lady of the Lake appointment:

  1. Photo ID
  2. Your Our Lady of the Lake Medical Record Number (MRN)
  3. Current insurance information
  4. A copy of your referral from your primary care physician
  5. Any required payments or copayments

Hospital bills do not include the attending physician's fees or the fees for consulting physicians who have been requested to participate in a patient's care. Common examples include pathology, radiology, emergency medicine, and anesthesiology.

Payment Responsibility

Just as Our Lady of the Lake Regional Medical Center accepts responsibility for providing medical services to patients, patients are responsible for paying for services in a timely manner.

At the time of admission, patients are required to sign a "Consent for Treatment" and "Responsibility for Payment" regardless of insurance coverage. Patients should verify the information prior to signing.

Patients may be requested to pay a known deductible and co-insurance amount at the time of service. Our Lady of the Lake can also file a claim for verified secondary insurance coverage on a patient's behalf, after payment is received and the hospital has an explanation of benefits from his/her primary payor.

Our Lady of the Lake allows approximately 60 days from the date of discharge or the date of service for a patient's third-party insurer to pay Our Lady of the Lake. During this time, patients will receive statements from Our Lady of the Lake to keep them aware of the status of their account. Patients are ultimately responsible for payment of their hospital charges. After 60 days, patients are billed directly if payment is not received from their third-party insurer.

If after 45 days from filing a claim, a patient's insurance company has not paid the claim, he or she will be requested contact their insurance company in order to arrange payment. If patients have questions about their bill, they should call a Patient Accounts Representative, 8 am - 4:30 pm at (225) 765-8872.

Private or self-pay

Patients who do not have third-party coverage are requested to pay in full at the time of service for inpatient and outpatient services.

A pre-admission deposit is required prior to the delivery of services. If a patient is not able to pay in full at the time of service, he/she will be referred to an Our Lady of the Lake financial counselor, who assists patients in making financial arrangements for the balance of charges.

The financial counselor may refer patients to a Medicaid enrollment advocate to determine if they qualify for some form of government financial assistance with their hospital bill.