Patient Rights & Responsibilities

Our Lady of the Lake Children’s Hospital supports the rights of all its patients and requests that all patients adhere to the patient responsibilities to ensure delivery of the highest quality healthcare possible.

Pediatric Patients' Rights

Our Lady of the Lake Children's Hospital, along with the United Nations Convention on Rights of the Child, believe all children - regardless of creed or developmental level-have the right to be treated with dignity and respect, to achieve your full potential and to make informed decisions based on your level of understanding.

  1. You are a special person. We accept you may have cultural, religious, emotional or other special needs. Please let us know what you need so we can help you.
  2. We understand you are a member of a family. You have the right to have your family with you to help take care of you whenever possible.
  3. You will meet many people during your stay. We will tell you our names and our jobs. We will call you by your name or nickname, if you want.
  4. You have the right to confidentiality. That means what you tell us about yourself and what we learn about you will not be told to others unless it is important in your care.
  5. It is important you know what is done to you in the hospital is not meant to hurt or punish you. Sometimes we will need to see or touch your body to help you get better, but we will always tell you first. The people in the hospital want you to get better and be able to go home.
  6. Tell us if something hurts. We will try our best to make the hurting stop.
  7. We will allow you privacy for yourself and your things from home. You can have your special things with you (a radio, blanket or toy) if that will make you feel better.
  8. We want to help you with your feelings. It's OK to feel angry, sad, scared or lonely in the hospital. You can tell us your feelings, and we will always listen.
  9. We want you to feel safe.
  10. We are committed to helping you understand why you are in the hospital and what needs to be done to get you better. If you have questions or fears about anything that is going to happen to you, we will listen. Please ask us questions, and we will try to answer them in ways you can understand.
  11. We will help you find time to play, along with time to learn, rest and sleep.
  12. You are important to us. We are here to help make you better. Please let us know what more we can do to help.
  13. You have the right to voice a complaint or grievance about care received and to have the complaint or grievance reviewed, addressed and when possible, resolved. If any patient or family member has concerns about these rights, he/she may contact the Guest Feedback Line at (225) 765-8450 to file a formal complaint or grievance.

Patients' Responsibilities

You have responsibilities to help our treatment team understand and address your needs and to follow - to the best of your ability - your treatment. You are an invaluable member of your healthcare team. By communicating your condition to healthcare professionals and participating fully in all therapies, you increase the chances of receiving the best outcome.

As the caregiver for your patient, you have the following responsibilities:

Providing Information

  • Tell your doctor and nurse about present complaints, past illnesses, hospitalization and your medications- including over-the-counter medicines such as aspirin, ibuprofen and dietary supplements like vitamins, diet pills and herbals.
  • Report to your physician or nurse any perceived risks and unexpected changes in your condition.
  • Let the nurse and your family know if you feel you are receiving too many visitors.
  • Advise your nurse or physician of any dissatisfaction in regard to your care at the hospital.

Asking Questions

  • Notify your physician or nurse if you do not understand your diagnosis or prognosis, care, treatment and service. Ask questions about any instructions you do not understand or what your medical team is expected to do.

Following Instructions

  • Cooperate and follow the care, treatment, and service plan developed or recommended by your physician, nurse or other healthcare professional. Express any concerns about your ability to follow the proposed care plan or course of care, treatment and services.

Accepting Consequences

  • Realize you are responsible for the results of your actions if you refuse care or treatment or do not follow the treatment and service plan.

Following Rules and Regulations

  • Know and follow hospital rules and regulations.

Showing Respect and Consideration

  • Respect the rights and privacy of other hospitalized patients.
  • Be considerate of hospital personnel and be careful with hospital property.
  • Assist in the control of noise and follow the hospital's no smoking, visitor and other policies.

Meeting Financial Commitments

  • Promptly meet any financial obligations agreed upon with the hospital.

If any patient or family member has concerns about these rights, he/she may contact Guest Services at (225) 765-4321 to file a formal complaint or grievance. If you do not get resolution, you may also file a complaint or grievance with the Hospital Complaint Desk Department of Health and Hospitals Health Standards Section at P.O. Box 3767 Baton Rouge, LA 70821 or call (225) 342-6429, regardless of whether a complaint or grievance is filed with Our Lady of the Lake.

Medicare beneficiaries may call (800) 433-4958. You are encouraged to report any concerns or register complaints by either calling Joint Commission's Office of Quality Monitoring at (800) 994-6610 or emailing complaint@jointcommission.org.

Notice of Privacy Practices

This Notice of Privacy Practices (the “Notice”) describes the legal obligations of Our Lady of the Lake Hospital, Inc., Our Lady of the Lake Physician Group, LLC (the “Organization”) and your legal rights regarding protected health information held by the Organization under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). HIPAA protects only certain health information known as “protected health information.” Read our Notice of Privacy Practices.